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Before such report can be generated, one must first enable the Process Data Collector at each intended Joget App. Please see Enabling Data Collection for SLA Implementation.
Figure 1: Screenshot of SLA Report in a Userview
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| Name | Description |
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| Custom Header | Custom Header in HTML. |
| Custom Footer | Custom Footer in HTML. |
SLA Report Run Time View
The userview SLA Report menu provide two views:
- First level: overview of all process SLA
- Second level: overview of all activities under the selected process (accessed by clicking the process name in first level view).
If your app has uncompleted activities/tasks, the 'Max Delay' timer will continue to increment as the system calculates the maximum delay time based on current time.
Guide to the SLA columns
Min Delay (Seconds): The shortest (minimum) delay across all activities per process.
Max Delay (Seconds): The longest (maximum) delay across all activities per process. This value will continue to increment as long as there are pending or uncompleted activities for each process.
Ratio On Time (%): Percentage count of activities completed divided by total activities executed to date.
Ratio With Delay (%): Percentage count of activities uncompleted divided by total activities executed to date.
Service Level Monitor </tr>: Will show the color codes for green, yellow and red to represent the SLA.