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Before such report can be generated, one must first enable the Process Data Collector at each intended Joget App. Please see Enabling Data Collection for SLA Implementation.

Figure 1: Screenshot of SLA Report in a Userview

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SLA Report Run Time View

The userview SLA Report menu provide two views:

1. First level: overview of all process SLA
2. Second level: overview of all activities under the selected process (accessed by clicking the process name in first level view).

If your app has uncompleted activities/tasks, the 'Max Delay' timer will continue to increment as the system calculates the maximum delay time based on current time.

Guide to the SLA columns

Min Delay (Seconds): The shortest (minimum) delay across all activities per process.

Max Delay (Seconds): The longest (maximum) delay across all activities per process. This value will continue to increment as long as there are pending or uncompleted activities for each process.

Ratio On Time (%): Percentage count of activities completed divided by total activities executed to date.

Ratio With Delay (%): Percentage count of activities uncompleted divided by total activities executed to date.

Service Level Monitor </tr>: Will show the color codes for green, yellow and red to represent the SLA.

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