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In Joget, SLA may be implemented at the process level and typically, at the activity level.
Why set limits?
- By setting limits to workflow activities, you are able to define appropriate service levels for your processes.
- Participants in the workflow can be made aware of adherence to these service levels.
- You can generate reports to determine the efficiency of your processes e.g. identify bottlenecks, etc.
How to Set SLA Limit?
Figure 1: Setting the Duration Unit in process design
Figure 2: Defining SLA Limit at activity level