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Comment: Migrated to Confluence 4.0

i am using the cloud version of the software; i am trying to access our mysql database in a different ip address; how to do this?

i am giving jdbc string as 

jdbc:mysql://xxx.com/saierp?characterEncoding=UTF8

getting the following error when i click OK "Fail to retreve column"

i would like to get  a detailed error message; i also want to know from which ip address this request is done so I can add to my mysql database

thanks