I am trying to implement a "work/tasks load balancing" for the users inside a department, the scenario is:-
1. i have an e-service for help desk requests sent by registered users to the "help-desk" department.
2. there are around 5-7 help-desk employees in the "help-desk" department.
3. currently the "help-desk" participant is mapped to the entire "help-desk" department.
4. My question is :- how can I implement a scenario to equally load help-desk requests among the 5-7 help-desk employees , so that if for example 5 requests arrived sequentially to be dynamically assigned to separate 5 help-desk users?
Best Regards