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The following FAQs were compiled from emails we received from customers and partners.

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Licensing and Installation FAQ

What is an Enterprise User?

An Enterprise user is someone who needs to login to Joget Workflow to use the system. If a form requires the person to "login" before he/she can use the form, then that person is a user and requires a user license.

What does "3 Users Free" mean?

The Enterprise Edition comes default with "3 Users free". The "3 users" refer to users who can login to Joget Workflow. In the image below, the 3 free users will always be the first three in the user listing (username sorted alphabetically). If user "cat" is deleted, then "david" will be one of the 3 free users. 

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If you have applied a trial activation for more than 3 users. Please take note that when the trial license expires, it will revert the license back to the 3 free users as define above. Before the trial license expires, it is very important to ensure that the "admin user" is one of these 3 users; or there will not be any user with administrator access to the system.

How do I get my "system key"?

In your Joget Workflow Admin web console (http://localhost/jw/web/login), scroll to the bottom of the screen and click on "License: Joget Workflow v5 Enterprise".

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The following window will appear with the system key and license activation form.

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Or you can read this how-to article, "How to Activate Your Joget Workflow Enterprise License?"

What is the best platform to run Joget Workflow? - Linux or Windows? If Linux, do you provide a start/stop script such that if I reboot my server, the service can be auto started?

This one depends on your preference. If your IT team is comfortable with Linux, then by all means run on Linux. However, you will need to write a start-up script to auto start the server. As for Windows, you can start the server as a service in order to auto start.

How do I update Joget?

You can update your Joget by following these steps:

1. Stop Joget.
2. Delete "jw" folder, "jwdesigner" folder, "jw.war" & "jwdesigner.war" in your "[Joget Installation Directory]/apache-tomcat-x.x.x/webapps".
3. Delete "jw" folder, "jwdesigner" folder in your "[Joget Installation Directory]/apache-tomcat-x.x.x/work/Catalina/localhost".
4. Place the downloaded "jw.war" & "jwdesigner.war" in "[Joget Installation Directory]/apache-tomcat-x.x.x/webapps".
5. Start Joget.

Note: If the Workflow Designer does not show the correct build number in the window title, you will need to clear the Java Web Start Cache for your client machine.

For Windows :

1. Goto Control Panel > Java.
2. In the Java Control Panel, click on the Delete Files button under "Temporary Internet Files", then confirm.

What is stack trace/server and where do I locate them?

When an error is thrown, a stack trace will depict a sequence of events executed in the code level which can precisely suggest the point where an exception is caught.

Stack trace can also suggest meaningful error messages to help troubleshooting. The stack trace will be logged into the logs folder of the server container, Apache Tomcat.

Go to [Joget installation folder]\apache-tomcat-6.0.18\logs and locate the log files.

Can Joget Workflow Apps be protected from unauthorized copying?

Yes. You can protect the apps you develop on Joget Workflow against unauthorized copying and distribution. Protected apps will be assigned to a License Holder (owner) and will require an "app license" to activate and use. App license and protection can be requested from our License site.

How do I activate a Joget Workflow Protected App?

Please refer to this article: How to Activate Copy-Protected Joget Workflow Apps.

How do I monitor the health of my Joget Workflow server?

Joget Workflow runs on the Java platform, you can monitor the Java VM using tools like VisualVM.

Why are my process image thumbnails not showing?

The process image generation may have failed, please refer to Process thumbnails not showing.

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Features FAQ

Is it possible for the requestor to view his request history from the userview?

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If your process requires users to "reject" or "cancel" a task, it can and should be designed into your process itself. For example, in your form, include an option to "accept", "complete" or "reject". Or use a JogetWF feature to allow submission of a form before starting a process by mapping the form to the "Run Process" activity. Also, the administrator can stop a process while it is running.

What is an Enterprise User?

An Enterprise user is someone who needs to login to Joget Workflow to use the system. If a form requires the person to "login" before he/she can use the form, then that person is a user and requires a user license.

What does "3 Users Free" mean?

"3 users" refer to users who can login to JogetWF. In the image below, the 3 free users will always be the first three in the user listing (username sorted alphabetically). If user "cat" is deleted, then "david" will be one of the 3 free users.

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Is it possible for a user to access a form without logging in?

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Yes; you can automatically kick-start another process after one ends, using the JSON plugin.

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This one depends on your preference. If your IT team is comfortable with Linux, then by all means run JogetWF on Linux. However, you will need to write a start-up script to auto start JogetWF. As for Windows, you can start the server as a service in order to auto start.

Why do I keep getting "Please wait while the image is being generated..." message for my Process thumbnail?

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However, if you still can't get the image displayed correctly after a long time and even after you have refreshed your browser, you probably have a "java.lang.OutOfMemoryError: Java heap space" exception in the backend. This is due to the image being too large, thus, requiring more memory to process the image preview. In that case, you may need to increase your Tomcat memory setting by following the steps below (which will double the default memory setting).
 
1. Stop JogetWFthe Joget server.
2. Open and edit [Joget Installation Directory]/joget-start.bat.
3. Modify set JAVA_OPTS=-XX:MaxPermSize=128m -Xmx512M -Dwflow.home=./wflow/ on line 13 to  set JAVA_OPTS=-XX:MaxPermSize=256m -Xmx1024M -Dwflow.home=./wflow/.
4. Save and start JogetWFthe Joget server.

Note: If you get a "black" preview image instead of the process preview image, you will need to delete the generated images located in [Joget Installation Directory]/wflow/app_xpdlImages/[App Id] and refresh your browser. A new image will be generated again.

How do I get my "system key"?

In your Joget Workflow Admin web console (http://localhost/jw/web/login), scroll to the bottom of the screen and click on "License: Joget Workflow v4 Enterprise". A window will appear with the system key and license activation form.

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Or you can read this how-to article, "How to Activate Your Joget Workflow Enterprise License?"

How do I update Joget?

You can update your Joget by following these steps:

1. Stop Joget.
2. Delete "jw" folder, "jwdesigner" folder, "jw.war" & "jwdesigner.war" in your "[Joget Installation Directory]/apache-tomcat-6.0.18/webapps".
3. Delete "jw" folder, "jwdesigner" folder in your "[Joget Installation Directory]/apache-tomcat-6.0.18/work/Catalina/localhost".
4. Place the downloaded "jw.war" & "jwdesigner.war" in "[Joget Installation Directory]/apache-tomcat-6.0.18/webapps".
5. Start Joget.

Note: If the Workflow Designer does not show the correct build number in the window title, you will need to clear the Java Web Start Cache for your client machine.

For Windows :

1. Goto Control Panel > Java.
2. In the Java Control Panel, click on the Delete Files button under "Temporary Internet Files", then confirm.

What is stack trace/server and where do I locate them?

When an error is thrown, a stack trace will depict a sequence of events executed in the code level which can precisely suggest the point where an exception is caught.

Stack trace can also suggest meaningful error messages to help troubleshooting. The stack trace will be logged into the logs folder of the server container, Apache Tomcat.

Go to [Joget installation folder]\apache-tomcat-6.0.18\logs and locate the log files.

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Yes. You can protect the apps you develop on Joget Workflow against unauthorized copying and distribution. Protected apps will be assigned to a License Holder (owner) and will require an "app license" to activate and use. App license and protection can be requested from our License site.

How

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Please refer to this article: How to Activate Copy-Protected Joget Workflow Apps.

How can I disable the mobile web interface for my app?

Mobile view for your apps are enabled by default. An app can have multiple Userviews. To disable the mobile web view for a Userview, go to your app "Userview" and under "Settings", check on "Mobile View Disabled".