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Introduction
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Office Working Hour Deadline Plugin is an essential addition to the working environment where SLAs and deadlines are implemented. This plugin will intercept and override how calculations are made by Joget when calculating due dates for SLAs and deadlines imposed on a process. The Office Working Hour Deadline plugin takes the following into account during calculations: |
- Holidays
- Working Hours
- Working Days
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As shown in figure above, the working hours set are from 9am to 6pm every weekday.
Figure 3: Sample process instance details view
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A process instance is started on 51:48pm 59pm on 07 June04 July. According to the process design, the process has a SLA of 15.0 hours.
With the Office Working Deadline plugin activated, the due date would not be a mere 71:27am 59pm + 15 hours. It will be 7 1:27am 59pm + 10 working 15working hours, which means it will start from 9:00am 1:59pm till 6:00pm on 04july.
On 07 June05 July, there's only 9 working hours. On 08 June06 July, which is another new working day, we will get a 6 hours 1 hour and 59 minutes from it Effectively, the due date would be on 08 June06 July, 310:00pm59am.
Related Documentation
Deadlines act as a timer which triggers an exception transition to another activity when a specified duration has elapsed.
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