Figure 1: Sample inbox with SLA Indicators
There are 3 color colored indicators marking the mark various stages of the SLA in Joget. The table below shows how the indicators are calculated.
Time left | Indicator |
|---|---|
More than 80% | Green |
Between 50% to 80% | Yellow |
Less than or equal 50% | Red |
You may tweak the settings in System Settings.
Figure 2: Defining Custom Indicator Levels for SLA in System Settings