...
| Name | Description |
|---|---|
| Holidays | Define holidays in this grid in "DD-MM-YYYY" format. |
| Weekends | Check the weekend days where applicable. |
| Working Hours (From, 24-hour format) | Define your working hours in 24 hours format without colon sign in between. |
| Working Hours (To, 24-hour format) | Define your working hours in 24 hours format without colon sign in between. |
Example on how to calculate deadline/SLA due
Figure 2: Sample Configurations on Office Working Hours plugin
As shown in figure above, the working hours set are from 9am to 6pm every weekday.
Figure 3: Sample process instance details view
A process instance is started on 5:48pm on 23 September. According to the process design, the process has a SLA of 10.0 hours.
With the Office Working Deadline plugin activated, the due date would not be a mere 5:48pm + 10 hours. It will be 5:48pm + 10 working hours.
On 23 September, there's only 12 minutes worth of working hours left. On 24 September, which is another new working day, we will get a full 8 hours from it. We have 8 hours and 12 minutes now and need another 1 hour 48 minutes. Effectively, the due date would be on 25 September, 9:48am.