The SLA Report provides you with high-level report reports on the performance of the processes that have where an SLA is implemented.
Before such report can be generated, one must first enable the Process Data Collector at each intended Joget App. Please see Enabling Data Collection for SLA Implementation.
In the sample process below, the SLA has been is configured as the table belowfollows:-
Item | Duration |
|---|---|
Leave Application Process (Process) | 4 minutes |
Apply Leave (Activity) | 2 minutes |
Approve Leave (Activity) | 2 minutes |
Figure 1: Sample process designProcess Design
The sample report below shows In the report, you can find aggregated/compiled figures on your processesfor the process/activities.
Figure 2: SLA Report - Process View
Process Name: Process name that have SLA implemented. - Name of the process where an SLA is implemented
Min Delay (Secondsseconds): - The least shortest delay (in seconds) for overdue processes/activities that are overdue.
Max Delay (Secondsseconds): - The most longest delay (in seconds) for overdue processes/activities that are overdue.activities
Ratio On Time: Time - Percentage of processes completed within the SLA.
Ratio With Delay: - Percentage of overdue processes overdue.
Service Level Monitor: SLA Indicator based on the ratio above.given ratio
Note: Ratio on time + Ratio with delay = 100
SLA report is also available at activity level as well.for activity levels.
In the example above, we can tell that 50% of process instances in the sample Leave Application are completed on time and the remaining 50% are not. For instances where there is a delay, the longest is 248 seconds and the shortest is 200 seconds.
Figure 3: SLA Report - Activity View
The example above shows that only half of Apply Leave activities are completed on time, while all Approve Leave activities are completed on time.