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| The following FAQs were compiled from emails we received from customers and partners. |
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Joget Platform and Apps FAQ
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How do I get my "system key"?
In your Joget Settings page, you can see the system information and license details with a clickable license link that opens a popup to key in your license key. You can find your system key here.
Do see Activate your Joget DX Enterprise License for more info.
Or you can read this how-to article, "How to Activate Your Joget DX Enterprise License?"
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Do check out our Upgrade Guide.
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Or alternatively, you can also directly view the system logs in Joget via the admin bar, do see Web App Log Viewer.
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Once a process is approved, can the process be designed such that it automatically kick-starts another process?
Yes. You can automatically kick-start another process after one ends, using the JSON Tool plugin and with combination of the API Builder plugin from the Joget Marketplace.
Why do I keep getting "Please wait while the image is being generated..." message for my Process thumbnail?
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Mobile view for your apps are enabled by default. An app can have multiple UIs. To disable the mobile web view for a UI, go to your app "UI Builder" and under "Properties", go to "Theme" then "Advance", and uncheck the "Enable Responsive Switch in Mobile Device".
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Monitoring FAQ (Process Archiving)
What is the purpose/benefit of the Archive completed process feature?
The purpose is for faster performance when Joget works with the SHK process tables for active processes, by keeping the main SHK tables "small".
How does it work?
When you enable the General Settings "Archive Process On Completion" property, it will only archive all future new completed process records (applies to 8.0.6 and older builds only). The old or existing completed process records will remain unchanged. Process archiving on completed processes "moves" the process records to the following DB tables: wf_history_activity, wf_history_process, wf_process_link_history.
Is it possible to access an archived process again? How long archived processes are accessible?
Yes, archived processes are accessible in the Admin Bar > Monitor screen or via the above process history tables.
What is the difference between configuring the settings using the "Enable" button in "Completed Processes" OR selecting "Archive Process On Completion" on the "General Settings" page?
When you set the General Settings "Archive Process On Completion" property, only future process records will be written to the process history tables. For the existing process records, there is where the "Enable" button does, to migrate (move) all completed process records to the history tables. We would recommend you perform the "Enable" after office hours as this will cause your Joget database to be very busy depending on how many completed process records you have in your system.
How long will it approximately take to archive all the items once they click the "Enable" button?
Estimating the duration is challenging due to numerous variables outside our measurement scope. We suggest initiating the archiving process after Friday office hours, allowing it to autonomously complete upon conclusion.