SLA Report provides you with high-level reports on the performance of processes where an SLA is implemented.
Before such report can be generated, one must first enable the Process Data Collector at each intended Joget App. Please see Enabling Data Collection for SLA Implementation.
Figure 1: Screenshot of SLA Report in a Userview
Figure 2: Screenshot of SLA Report in a Userview - specific process view
Figure 3: SLA Report Properties
| Name | Description |
|---|---|
| Custom ID | Item link slug. Optional field. Unique field Value defined here must be unique to the rest of the Userview Menus as the first matching name will be called upon. |
| Label | Menu label. Mandatory field. |
Figure 4: SLA Report Properties - UI
| Name | Description |
|---|---|
| Custom Header | Custom Header in HTML. |
| Custom Footer | Custom Footer in HTML. |