Figure 1: Sample inbox with SLA Indicators
There are 3 color indicators marking the stages of the SLA in Joget. The table below shows on how the indicator is calculated.
Time left |
Indicator |
|---|---|
More than 80% |
Green |
Between 50% to 80% |
Yellow |
Less than or equal 50% |
Red |
It is possible for you to tweak the settings in the System Settings. 
Figure 2: Defining custom indicator levels for SLA in System Settings