Hi everyone!

I have a problem here related to SLA Limit. I want to make SLA Limit appear at inbox in the Userview and I had followed these links,Defining SLA Indicators,Enabling Data Collection for SLA Implementation and SLA (Service Level Agreement) but it still doesn't appear. SLA limit just appear in running process only but not in inbox userview. Do I miss any step/steps here?

Thanks.

  • No labels

2 Comments

  1. Hugo

    Hi Sarah,

    Would you mind sharing your process design here so that we can check it out for you whether you have designed your process correctly?

    Cheers.

    1. sarah

      Hi Hugo,

      Sure. Below is process design.
      Thanks.