Form Data Update Tool Stopped in the middle of process

 
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Greetings all of masters,


I got error that my app process didn't work properly. So I checked and this is what I found:


So apparently my app stopped in Form Data Update tool which supposed to change my process status from "New" into "On Process", but it won't change the data and didn't even go to the next process. This problem keep appearing in other approval process and all of the problem are form data update tool. I tried to manually change the data then complete the activity but nothing happened. Can anyone help me please?? I don't know what to do.

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    1 answer

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      Hi Irfan Eka

      A best practice is to provide for an 'otherwise' condition to every outgoing route to prevent a 'stuck' situation if all the conditions are not met. Providing for an 'otherwise' condition ensures the workflow will still run forward.

      So in your workflow, it will look like this:

      If approver1 === 'Revise'
             goto A
          else if approver1 === 'Rejected'
             goto B
          else
             goto C  // Update Request Status, for example


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