Title: SLA (Service Level Agreement)  
Author: Hugo Feb 21, 2012
Last Changed by: Andrew Oct 11, 2017
Tiny Link: (useful for email) https://dev.joget.org/community/x/XoeOAQ
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    Page: Process Deadlines, Exceptions and SLAs
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    dev.joget.org/community/display/KBv4/Enabling+Data+Collecti…
Knowledge Base for v6 (1)     Page: SLA (Service Level Agreement)