- Deadlines and Escalations
- Defining SLA Indicators
- Enabling Data Collection for SLA Implementation
- How to Check When Deadlines Not Executing
- SLA - Service Level Agreement
- Trigger Deadline based on specific Date value
Business Hours, Business Days & Holidays
In Joget, process deadlines and SLAs can be recalculated using the Deadline Plugin. The Enterprise version includes a deadline plugin called Office Working Hour Deadline which allows a user to recalculate process deadlines and SLAs to actual business hours (8 hours), business days (exclude Saturday and Sunday) and holidays.