Introduction

SLA Report provides you with high-level reports on the performance of processes where an SLA is implemented.

Prerequisites

Before such report can be generated, one must first enable the Process Data Collector for each and every intended Joget app.

Please see Enabling Data Collection for SLA Implementation for more info.

SLA Report Properties

Edit SLA Report Menu

Figure 1: SLA Report Properties


Custom ID

Item link slug. Optional field.

Unique field

Ensure that value defined here is unique to other userview menus in the app, since the first matching/conflicting ID will take precedence in page loading.

LabelThe userview menu label.
ProcessLimit the SLA results to a specific process in the current app.
Show only processes & activities have SLA set?Limit the report results only to process(es) and activity(s) that has SLA configured on.


Figure 2: Sample SLA Report in runtime

UI

Figure 3: UI Properties


NameDescription
Custom Header

Custom Header in HTML.

Custom FooterCustom Footer in HTML.



SLA Report Run Time View

The userview SLA Report menu provide two views:

  1. First level: overview of all process SLA
  2. Second level: overview of all activities under the selected process (accessed by clicking the process name in first level view).

If your app has uncompleted activities/tasks, the 'Max Delay' timer will continue to increment as the system calculates the maximum delay time based on current time.


Guide To The SLA Display Columns

  • Min Delay (Seconds): The shortest (minimum) delay across all activities per process.
  • Max Delay (Seconds): The longest (maximum) delay across all activities per process. This value will continue to increment as long as there are pending or uncompleted activities for each process.
  • Ratio On Time (%): Percentage count of activities completed on time or 'no delays' divided by total activities.
  • Ratio With Delay (%): Percentage count of activities delayed divided by total activities.
  • Service Level Monitor: Ratio On Time vs Service Level indicator configured in General Settings fields 'Medium Warning Level' and 'Critical Warning Level. If the 'Ratio On Time' is less than Medium Warning Level, it will change color to yellow. If the 'Ratio On Time' is less than Critical Warning Level, it will change color to red.

Performance & Offline

Cache Settings

Name

Description

Scope

Caching options are:

  • None: No caching.
  • Application: Cache content by application where all users will see the same content.
  • User: Cache by username.
Duration (s)Duration in seconds to cache content, defaults to 20 seconds if applicable.

Read more at Performance Improvement with Userview Caching.

PWA Offline Settings

Note: PWA Offline support is dependent on the theme used.

Name

Description

Enable cache for offline supportEnable caching for offline support, usually set for use on mobile browsers.
Cache all datalist links in first pageEnable caching for any datalist links present in the first page of this userview menu.

Read Progressive Web Application (PWA) for more information.

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